Modern Treasury - Elevated Error Rates – Incident details

All systems operational

Elevated Error Rates

Resolved
Degraded performance
Started about 4 years agoLasted 6 hours 52 minutes

Affected

Platform/API

Degraded performance from 5:15 PM to 12:07 AM

Marketing Website

Degraded performance from 5:15 PM to 12:07 AM

Updates
  • Resolved
    UTC
    Resolved

    We saw a higher than normal level of errors due to a service disruption with some of our partners today between approximately 10:15 and 11:15 PST. After fixes were implemented on their systems, we saw this these elevated rates decrease. However, we continued to monitor our own platform for any anomalies. Finding none, we are now considering this issue resolved and service fully restored.

  • Monitoring
    UTC
    Monitoring

    The service disruptions with some of our partners appears to have been resolved. Between approximately 10:15 and 11:15 PST, you may have experience increased authentication errors or slow page loads when accessing our platform. However, these should now been returning to normal levels.

    We will continue to monitor our platform for any anomalies.

  • Investigating
    UTC
    Investigating

    We're seeing a higher than usual rate of errors due to a service disruption with some of our partners. You may experience delays or disruptions when accessing pages or sending requests to our API. We are currently looking into the issue and will respond with more information as it becomes available. More information on our partner's statuses are available at the links below.

    • Auth0: https://status.auth0.com/incidents/53ghn3t00tr7