All systems operational

Delayed Reconciliation of Transactions

Resolved
Operational
Started 12 days ago Lasted about 5 hours

Affected

Platform/API
Updates
  • Resolved
    Resolved

    The incident has been resolved. By 1:28 PM PDT, all transaction reconciliation paused between 8:31 AM PDT and 12:31 PM PDT has been completed successfully.

  • Monitoring
    Update

    At 12:31 PM PDT, we unpaused reconciliation and are currently monitoring the result.

  • Monitoring
    Monitoring

    At around 8:31 AM PDT, we paused reconciliation due to a poorly performing database query. As a result, reconciliation-related status changes & webhooks were delayed. We implemented a fix and are currently monitoring the result.

    Please note that APIs and payment processing are not affected.