Modern Treasury - Partner Issue: JPMC file transmission delays and increased API latency – Incident details

All systems operational

Partner Issue: JPMC file transmission delays and increased API latency

Resolved
Degraded performance
Started over 3 years agoLasted less than a minute

Affected

Platform/API

Operational from 2:00 PM to 2:00 PM

Updates
  • Resolved
    UTC
    Resolved

    The issue has been resolved by JPMC.

  • Update
    UTC
    Update

    No change in status. JPMC is still experiencing delays for file transmissions and increased latency on the API for balances, transactions, and various payment initiation.

    Modern Treasury will continue to monitor and provide updates as we receive them.

  • Monitoring
    UTC
    Monitoring

    Host to host file transfers continue to be impacted (transactions & balances) along with API responses. Various payments are experiencing disruptions as well. Root cause is still unknown; JPMC is continuing to investigate.

    Modern Treasury will continue to monitor and provide updates as we receive them.

  • Identified
    UTC
    Identified

    JPMC is experiencing delays for files transmissions and increased latency for API responses. JPMC is aware of the issue and is working on a resolution.

    Internal Accounts at JPMC may experience delays in balances, transactions, payment statuses.

    Modern Treasury will continue to monitor the incident and provide updates as we receive them.