Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

Apr 2025

Elevated Reconciliation Delays
  • Resolved
    Resolved

    This is now resolved.

  • Monitoring
    Monitoring

    A fix has been deployed.

  • Identified
    Identified

    Our engineers have identified the cause of the problem and are working on a fix.  Affected Transactions have been manually reconciled.

  • Investigating
    Investigating

    Customers who are utilizing both the Ledgers and Payments product together are experiencing reconciliation delays or incomplete reconciliation. Engineering is actively investigating at this time.

Partner Maintenance: Slack
  • Completed
    April 27, 2025 at 11:00 PM
    Completed
    April 27, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    April 27, 2025 at 9:00 PM
    In progress
    April 27, 2025 at 9:00 PM
    Maintenance is now in progress
  • Planned
    April 27, 2025 at 9:00 PM
    Planned
    April 27, 2025 at 9:00 PM

    We are planning for a scheduled maintenance during that time. While doing maintenance you will not be able to communicate with Modern Treasury via Slack.

    If you encounter any issues during this period please contact support@moderntreasury.com.

APP: Inability to Bulk Approve Payment Orders
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    Users may experience an error when attempting to approve payment orders via the Approvals page or when using the bulk approval feature in app.

    We are aware of this behavior and are actively working on a fix to resolve this issue.

    In the meantime, users can approve payment orders manually by navigating to individual payment orders:
    From there, select Review -> Approve, which will process the approval successfully.

Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
  • Completed
    April 20, 2025 at 9:45 AM
    Completed
    April 20, 2025 at 9:45 AM
    Maintenance has completed successfully
  • In progress
    April 20, 2025 at 9:30 AM
    In progress
    April 20, 2025 at 9:30 AM
    Maintenance is now in progress
  • Planned
    April 20, 2025 at 9:30 AM
    Planned
    April 20, 2025 at 9:30 AM

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

Scheduled Maintenance: us005 Database Upgrades
  • Completed
    April 20, 2025 at 6:55 AM
    Completed
    April 20, 2025 at 6:55 AM

    This scheduled maintenance will be performed at a later date.

Mar 2025

Delayed IPD creation for JPMC & Texas Capital Customers
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We've identified the problem and are actively working on a fix.

  • Investigating
    Investigating

    We have identified that Incoming Payment Details are not being created at JPMorgan Chase and Texas Capital Bank. We are currently investigating.

Scheduled Maintenance: Push to Warehouse
  • Completed
    March 19, 2025 at 2:00 AM
    Completed
    March 19, 2025 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    March 19, 2025 at 12:00 AM
    In progress
    March 19, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    March 19, 2025 at 12:00 AM
    Planned
    March 19, 2025 at 12:00 AM

    We will be conducting regularly scheduled Push to Warehouse maintenance this coming Tuesday (3/18), from 5 PM to 7 PM PST.

    During this time we will:

    • Introduce a new connections table for Payments customers

    • Add a new status column to the ledger_entries table (docs). Note that this column will show a value of null for records already synced to your warehouse. Please reach out to support@moderntreasury.com if you would also like us to resync historical records to reflect this change.

    • Add currency and currency_exponent columns to the ledger_accounts table.

    Regular transfers may be delayed during the maintenance window. Please reach out to support@moderntreasury.com if you have any questions regarding these changes.

Database Upgrades
  • Completed
    March 09, 2025 at 8:15 AM
    Completed
    March 09, 2025 at 8:15 AM
    Maintenance has completed successfully.
  • In progress
    March 09, 2025 at 7:55 AM
    In progress
    March 09, 2025 at 7:55 AM
    Maintenance is now in progress
  • Planned
    March 09, 2025 at 7:55 AM
    Planned
    March 09, 2025 at 7:55 AM
    We are planning for a scheduled maintenance during that time.
Elevated error rate for Modern Treasury
  • Update
    Update

    This issue has since been resolved.

  • Resolved
    Resolved

    We have identified a brief period of elevated errors rates impacting customers in cell us001 at around 2pm PST. Customers may have experienced degraded performance while using the Modern Treasury app or API.

    You can find your cell number on the settings page of the Modern Treasury app.

Feb 2025

Delay in Ledger Transactions data for Push to Warehouse transfers
  • Resolved
    Resolved

    We've identified a database migration as the source of the problem and implemented a solution. Push to Warehouse transfers of Ledger Transactions have resumed as scheduled.

  • Investigating
    Investigating

    Our monitoring system has alerted us to an issue where Push to Warehouse transfers of Ledger Transactions data have not been occurring as expected since approximately 12:00 PM PT today, February 24th. We are actively investigating the root cause and will provide additional updates as more information becomes available.

API Failures in US005
  • Resolved
    Resolved

    We experienced increased API errors rates from 4:15-4:30 PST and have identified and implemented a fix. We are currently monitoring the results.

    These errors only effect cell US005.

Partner Maintenance: Wells Fargo Instant Payments v1 API
  • Completed
    February 16, 2025 at 9:15 AM
    Completed
    February 16, 2025 at 9:15 AM
    Maintenance has completed successfully
  • In progress
    February 16, 2025 at 8:30 AM
    In progress
    February 16, 2025 at 8:30 AM
    Maintenance is now in progress
  • Planned
    February 16, 2025 at 8:30 AM
    Planned
    February 16, 2025 at 8:30 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, February 16th from 03:30 ET to 04:15 ET (45 min).

    The following Wells Fargo APIs will be unavailable:

    • Instant Payments v1

    Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Modern Treasury API: Elevated error rate - Cell: us001
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    We are investigating elevated errors rates from a spike in traffic impacting customers in cell us001. Customers may have experienced degraded performance while using the Modern Treasury API. Currently we no longer see degraded performance resulting in errors for any customers.

    You can find your cell number on the settings page of the Modern Treasury app.

Feb 2025 to Apr 2025

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