All systems operational

Platform/API

Operational

Ledgers API

Operational

Compliance API

Operational

Push to Warehouse

Operational

Marketing Website

Operational

Recent notices

December 05, 2023

December 04, 2023

December 03, 2023

December 02, 2023

December 01, 2023

Partial API/UI Outage (Create Payment Order)
  • Resolved
    Resolved

    This incident has been resolved, and only one Payment Order was affected.

    At 9:35 AM PST, API requests to the Payment Order Create endpoint for wire transfers to one of our banking partners would return a 500. This was due to a bug in a recent change to our routing number lookup service. We noticed the elevated 500 rate due to the retrying Payment Order at 9:40 AM PST and began our investigation. By 10:35 AM PST we deployed a fix for this bug and confirmed that the affected Payment Order was successfully created.

  • Monitoring
    Monitoring

    We have deployed a fix and are currently monitoring the result.

  • Identified
    Identified

    Creating Payment Orders via the UI or API is currently failing for less than 1% of requests for a small subset of customers and may result in a 500. We have identified the cause of the issue and are currently working on a fix.

November 30, 2023

November 29, 2023

Elevated Error Rates in us0
  • Resolved
    Resolved

    Starting from 11/27 9:07 PM ledgers api experienced elevated API timeout errors which affected a single customer in cell us000. This issue was caused by outdated statistics of specific tables in the database that resulted in incorrect query plans. By 11/29 1:21 PM, we had updated and fixed the statistics and query plan and service had returned to normal. The issue has been resolved and the service is operating normally.

  • Monitoring
    Monitoring

    We implemented a fix and will monitor the results for a few hours.

  • Identified
    Identified

    We're experiencing an elevated level of API timeout errors for a single customer in one cell and are currently working on a fix to mitigate the database-related issue. We will update in 30 minutes.

Show notice history