Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

Jan 2026

App and Connectivity Issue
  • Postmortem
    Postmortem

    Impact

    • Login was unavailable for customers.

    • API traffic was unavailable for us000 and us002 for approximately 36 minutes, from 10:34 AM to 11:10 AM.

    • All other cells were unaffected.

    Affected cells

    • us000, us002


    What Happened
    As part of ongoing infrastructure work to improve long-term stability and reduce operational overhead, we previously decommissioned an unused internal service and later removed related configuration.
    On January 7, an AWS-initiated maintenance event caused a restart of a database connection service used by our platform. During the restart, a missing configuration dependency prevented the service from starting correctly. As traffic increased, the remaining healthy capacity was exhausted, leading to a temporary outage affecting logins and API traffic.

    Resolution
    The issue was identified and resolved, and service was fully restored. We have implemented additional safeguards and monitoring to prevent similar incidents in the future.

  • Resolved
    Resolved

    This is now resolved.

  • Investigating
    Investigating

    Users are currently unable to access the Modern Treasury application. Our engineering team is investigating.

Modern Treasury Webhooks: Latency
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Delayed webhooks have begun resolving and we are currently monitoring.

  • Identified
    Identified

    We've identified the cause and are continuing to work on a fix for this incident. This issue affects customers in Cell 001 and Cell 005.

    You can find your cell number on the settings page of the Modern Treasury app.

Modern Treasury API: Elevated Latency - Cell: US001
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are investigating elevated latency in the API and UI in cell US001.

    You can find your cell number on the settings page of the Modern Treasury app.

Dec 2025

App and API Access Issues in Cell US001
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating

    We are currently investigating this incident.

    You can find your cell number on the settings page of the Modern Treasury app.

Partner Maintenance : Wells Fargo OAuth2 API and Developer Portal My Apps page
  • Completed
    December 11, 2025 at 11:00 AM
    Completed
    December 11, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    December 11, 2025 at 5:00 AM
    In progress
    December 11, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    December 11, 2025 at 5:00 AM
    Planned
    December 11, 2025 at 5:00 AM

Ledgers: Transaction Endpoint
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    Our engineers have identified unexpected behavior affecting the Ledger Transaction endpoint’s performance and are actively investigating.

500 Errors Affecting Search Functionality
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    Our team identified an issue that affected all search requests, which may have resulted in 500 Internal Server Errors for some users.

Nov 2025

Elevated Reconciliation Delays: cell us005
  • Resolved
    Resolved
    This incident has been resolved.
  • Identified
    Identified

    We have identified and quarantined the issue. The reconciliation processing rate is improving.

  • Investigating
    Investigating

    We have detected delays in our reconciliation system impacting customers on cell us005 and are working to resolve the issue.

    You can find your cell number on the settings page of the Modern Treasury app.

APP: Inability to Approve Payment Orders
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We're actively investigating issues related to Payment Order approvals.

Database maintenance
  • Completed
    November 20, 2025 at 5:35 AM
    Completed
    November 20, 2025 at 5:35 AM
    Maintenance has completed successfully
  • Planned
    November 20, 2025 at 5:15 AM
    Planned
    November 20, 2025 at 5:15 AM

  • In progress
    November 20, 2025 at 1:07 AM
    In progress
    November 20, 2025 at 1:07 AM

    This moved from 8pm-9:15pm PT

App and API Connectivity Issues
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating
    We are currently investigating this incident.
Cross River Bank is investigating a disruption of COS services
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Cross River Bank is currently investigating a disruption of COS services impacting wires being sent from Modern Treasury through CRB.  For more details, CRB's status page is located here.

Nov 2025 to Jan 2026

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