All systems operational

Platform/API

Operational

Ledgers API

Operational

Compliance API

Operational

Marketing Website

Operational

Third Party Services

Operational

Notice history

May 2023

Partner Issue: Lob

Apr 2023

Error in Payment Order Approvals
  • Resolved

    We had an error this morning that impacted a subset of users. The result of this error was that payment orders could not be approved. This error was detected by our system and rolled back within 60 minutes of detection. You may notice duplicate audit record event from during the time of the incident. No payment orders were improperly processed as a result of this error.

  • Investigating

    We are currently investigating an error where payment orders that need approval cannot be approved.

An automated up-time check has failed.
  • Resolved

    The incident has been resolved.

  • Investigating

    The Modern Treasury application and API may be experiencing degraded performance. We are investigating.

Partner Issue: JPMC file transmission delays and increased API latency
  • Resolved

    The issue has been resolved by JPMC.

  • Monitoring

    No change in status. JPMC is still experiencing delays for file transmissions and increased latency on the API for balances, transactions, and various payment initiation.

    Modern Treasury will continue to monitor and provide updates as we receive them.

  • Monitoring

    Host to host file transfers continue to be impacted (transactions & balances) along with API responses. Various payments are experiencing disruptions as well. Root cause is still unknown; JPMC is continuing to investigate.

    Modern Treasury will continue to monitor and provide updates as we receive them.

  • Identified

    JPMC is experiencing delays for files transmissions and increased latency for API responses. JPMC is aware of the issue and is working on a resolution.

    Internal Accounts at JPMC may experience delays in balances, transactions, payment statuses.

    Modern Treasury will continue to monitor the incident and provide updates as we receive them.

Mar 2023

An automated up-time check has failed. (False positive)
  • Resolved

    The issue was caused by a disruption in a downstream provider, but this only affected our uptime check. No customer was impacted.

  • Investigating

    The Modern Treasury application and API may be experiencing degraded performance. We are investigating.

An automated up-time check has failed. (False Positive)
  • Resolved

    The Modern Treasury website has recovered.

  • Investigating

    The Modern Treasury website contact forms may be experiencing degraded performance. We are investigating.

An automated up-time check has failed. (False Positive)
  • Resolved

    This incident has been resolved.

  • Identified

    We've identified the problem. Our canary tests are affected, but no customers are impacted.

  • Investigating

    The Modern Treasury application and API may be experiencing degraded performance. We are investigating.

Partner Issue: Auth0
High API Latencies
  • Resolved

    The Modern Treasury API latency has recovered and all operations are normal.

    This incident was caused by resource contention in our shared database cluster that started at around 0100 PT. Our on-calls were paged within minutes, and began investigating the issue.

    Our API latencies began sporadically exceeding our internal SLOs at 0200 PT, and then were consistently above our SLOs at 0700 PT. Ultimately, the incident response team resolved the performance degradation through a combination of workload management and query optimizations. The API performance returned to SLO levels at around 0950 PT.

  • Monitoring

    The Modern Treasury API latency has recovered. We are currently monitoring.

  • Investigating

    The Modern Treasury API may be experiencing degraded performance. We are investigating.

We received a false positive notification from one of our monitoring tools.
  • Resolved

    This incident has been resolved. We have determined that it was a false positive, and production API calls were not affected.

  • Investigating

    The Modern Treasury Ledger API may be experiencing degraded performance. We are investigating.

An automated up-time check has failed. (Maintenance)
  • Resolved

    This incident has been resolved.

  • Investigating

    The Modern Treasury application and API may be experiencing degraded performance. We are investigating.

Mar 2023 to May 2023