Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Compliance API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

Nov 2024

Modern Treasury API: Elevated error rate for Create PO calls
  • Resolved
    Resolved

    This incident has been resolved. Payment order creation requests are processing as expected.

  • Investigating
    Investigating

    We are investigating elevated API error rates impacting payment order creation attempts. Customers may experience degraded performance while using this endpoint during this time.

Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API(s)
  • Completed
    November 17, 2024 at 4:22 PM
    Completed
    November 17, 2024 at 4:22 PM
    Maintenance has completed successfully
  • In progress
    November 17, 2024 at 4:07 PM
    In progress
    November 17, 2024 at 4:07 PM
    Maintenance is now in progress
  • Planned
    November 17, 2024 at 4:07 PM
    Planned
    November 17, 2024 at 4:07 PM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Saturday, November 17th from 02:00 ET to 02:15 ET (15m) and from 5:15 ET to 5:30 ET (15m).

    The following Wells Fargo APIs will be unavailable:

    • RTP Payments v1

    • Instant Payments v1

    RTP and Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Issue: JPMC Bank
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently aware of a reporting disruption for one of our partners.

    Customers at our partner bank could experience reporting delays. Modern Treasury systems are not impacted.

Modern Treasury App: Transaction Data
  • Resolved
    Resolved

    We have identified and resolved the cause of this incident. Pages utilizing transaction data are once again operating as expected.

  • Investigating
    Investigating

    We are currently investigating this incident. Customers may experience errors when attempting to access pages that utilize transaction data.

Modern Treasury App: Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Currently monitoring as functionality appears stable.

  • Investigating
    Investigating

    We are currently investigating this incident that is impacting pages across the web application.

Oct 2024

CSV Export Downloads Unavailable
  • Resolved
    Resolved

    This incident has been resolved. Access to exports are re-enabled.

  • Identified
    Identified

    We have identified a problem with out export system and are deploying a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with CSV Exports. Exporting is unavailable while we are investigating.

Role Based Access Control: API Key Migration
  • Completed
    October 16, 2024 at 11:22 PM
    Completed
    October 16, 2024 at 11:22 PM
    Maintenance has completed successfully.
  • In progress
    October 16, 2024 at 11:04 PM
    In progress
    October 16, 2024 at 11:04 PM
    Maintenance is now in progress.
  • Update
    October 16, 2024 at 11:00 PM
    Planned
    October 16, 2024 at 11:00 PM

    Modern Treasury will be conducting maintenance on October 16th at 4pm PDT. As part of the RBAC system upgrade, all API keys, production and sandbox, that currently have "manage" access to all resources will be migrated to the new "API Manage All" role. We expect no downtime.

    Additional details about the new RBAC system can be found here.

  • Planned
    October 16, 2024 at 12:11 PM
    Planned
    October 16, 2024 at 12:11 PM
    Maintenance didn't start yet.
  • In progress
    October 16, 2024 at 11:00 AM
    In progress
    October 16, 2024 at 11:00 AM
    Maintenance is now in progress
Scheduled Maintenance: Push to Warehouse
  • Completed
    October 16, 2024 at 2:00 AM
    Completed
    October 16, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    October 16, 2024 at 12:00 AM
    In progress
    October 16, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    October 16, 2024 at 12:00 AM
    Planned
    October 16, 2024 at 12:00 AM

    We will be conducting our regularly scheduled Push to Warehouse maintenance window this coming Tuesday (10/15), from 5 PM to 7 PM PST.

    During this maintenance window we will introduce two new columns (as_of_date and as_of_time) to the balance_reports and transactions tables. These supersede the existing as_of_datetime columns on each table, which we are deprecating and plan to drop in a future release. We will communicate the timing of that change in a future maintenance notice.

    Please note that regularly-scheduled warehouse transfers may be delayed during the maintenance window. If you have any questions or concerns regarding this change, please reach out to support@moderntreasury.com.

Modern Treasury API: Elevated error rate
  • Update
    Update

    This issue has been resolved.

  • Resolved
    Resolved

    We've identified a ~10-minute period of elevated API errors impacting customers in cell us001 starting at ~2:01pm PDT. We have determined this was temporary and is now resolved.

    You can find your cell number on the settings page of the Modern Treasury app.

Sep 2024

Modern Treasury App: Degraded Performance
  • Resolved
    Resolved

    This incident has been resolved.

  • Investigating
    Investigating

    We are investigating elevated errors rates from the Modern Treasury app impacting customers. Customers may experience degraded performance while using the Modern Treasury platform.

CSV Export Downloads Unavailable
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We have released a fix for the CSV export issue and are currently monitoring. The export download functionality should be working as expected for all customers.

  • Identified
    Identified

    We are working to resolve an issue preventing the download of CSV exports that is impacting all customers. Estimated resolution time: <1 hour.

Elevated Reconciliation Delays
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    With the increased processing rate the reconciliation backlog should be processed ~1 hour.

  • Identified
    Identified

    We have identified and quarantined the issue. The reconciliation processing rate is improving.

  • Investigating
    Investigating

    We have detected delays in our reconciliation system and are working to resolve the issue.

Partner Scheduled Maintenance: Wells Fargo Gateway API
  • Completed
    September 01, 2024 at 11:00 PM
    Completed
    September 01, 2024 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    September 01, 2024 at 9:00 PM
    In progress
    September 01, 2024 at 9:00 PM
    Maintenance is now in progress
  • Planned
    September 01, 2024 at 9:00 PM
    Planned
    September 01, 2024 at 9:00 PM
    We are planning for a scheduled maintenance during that time.

Sep 2024 to Nov 2024

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