Modern Treasury - Partner Issue: SVB – Incident details

Partner Issue: SVB

Resolved4 hours 6 minutes

Affected

Platform/API

Operational from 1:37 PM to 5:43 PM

  • ResolvedUTC

    Modern Treasury determined that the errors were a result of a change made by SVB to their SSH connection configuration. For further details on this change, we recommend that customers reach out to their client service team at the bank. Modern Treasury has implemented a patch to account for the new configuration. We have confirmation from SVB that all files were processed correctly and on time. All payment flows are operating as normal.

  • UpdateUTC

    We are continuing to investigate. We are still not able to successfully connect to bank servers.

  • InvestigatingUTC

    We are currently investigating an issue with SVB. We are unable to connect to SVB servers to transmit payments.