Modern Treasury - Duplicate incoming transactions and IPDs at Increase Bank – Incident details

All systems operational

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Duplicate incoming transactions and IPDs at Increase Bank

ResolvedDegraded performance23 hours 59 minutes

Affected

Platform/API

Degraded performance from 10:03 PM to 10:03 PM

  • ResolvedUTC

    This incident has been resolved and all duplicate transactions have been removed.

  • MonitoringUTC

    We have deployed a fix and identified all duplicate transactions and IPDs. We are now working with impacted customers to discard duplicates.

    All systems are fully operational.

  • InvestigatingUTC

    We are currently seeing duplicate incoming transactions and Incoming Payment Details (IPDs) at Increase Bank. This does not impact outgoing transactions or create duplicate payments.

    We have identified the issue with the Increase API. We are working on deploying a fix shortly.

    This does not impact customers at other banks.