Modern Treasury - Intermittent authentication errors – Incident details

Payments: Partner Bank under maintenance

Intermittent authentication errors

Resolved
Operational
Started about 1 year agoLasted about 1 hour

Affected

Platform/API

Operational from 8:18 PM to 9:18 PM

Third Party Services

Login: Auth0 US-3

Updates
  • Resolved
    Resolved

    auth0 has confirmed the incident is resolved. The Modern Treasury web app is operational.

  • Update
    Update

    auth0 has confirmed an issue causing increased error rates. We are continuing to monitor the situation, and will update every 60 minutes or as we have new information.

  • Monitoring
    Monitoring

    We have confirmed a connectivity issue with auth0. We are continuing to monitor the situation, and will update every 30 minutes or as we have new information.

  • Investigating
    Investigating

    We are seeing intermittent issues with authentication to the web app. The APIs are still operational. We are currently investigating.