Modern Treasury - Elevated Reconciliation Delays – Incident details

All systems operational

Elevated Reconciliation Delays

Resolved
Degraded performance
Started about 1 year agoLasted about 3 hours

Affected

Platform/API

Degraded performance from 6:56 PM to 9:40 PM

Updates
  • Resolved
    UTC
    Resolved

    This is now resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been deployed.

  • Identified
    UTC
    Identified

    Our engineers have identified the cause of the problem and are working on a fix.  Affected Transactions have been manually reconciled.

  • Investigating
    UTC
    Investigating

    Customers who are utilizing both the Ledgers and Payments product together are experiencing reconciliation delays or incomplete reconciliation. Engineering is actively investigating at this time.