Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

Feb 2025

Delay in Ledger Transactions data for Push to Warehouse transfers
  • Resolved
    Resolved

    We've identified a database migration as the source of the problem and implemented a solution. Push to Warehouse transfers of Ledger Transactions have resumed as scheduled.

  • Investigating
    Investigating

    Our monitoring system has alerted us to an issue where Push to Warehouse transfers of Ledger Transactions data have not been occurring as expected since approximately 12:00 PM PT today, February 24th. We are actively investigating the root cause and will provide additional updates as more information becomes available.

API Failures in US005
  • Resolved
    Resolved

    We experienced increased API errors rates from 4:15-4:30 PST and have identified and implemented a fix. We are currently monitoring the results.

    These errors only effect cell US005.

Partner Maintenance: Wells Fargo Instant Payments v1 API
  • Completed
    February 16, 2025 at 9:15 AM
    Completed
    February 16, 2025 at 9:15 AM
    Maintenance has completed successfully
  • In progress
    February 16, 2025 at 8:30 AM
    In progress
    February 16, 2025 at 8:30 AM
    Maintenance is now in progress
  • Planned
    February 16, 2025 at 8:30 AM
    Planned
    February 16, 2025 at 8:30 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, February 16th from 03:30 ET to 04:15 ET (45 min).

    The following Wells Fargo APIs will be unavailable:

    • Instant Payments v1

    Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Modern Treasury API: Elevated error rate - Cell: us001
  • Update
    Update
    This incident has been resolved.
  • Resolved
    Resolved

    We are investigating elevated errors rates from a spike in traffic impacting customers in cell us001. Customers may have experienced degraded performance while using the Modern Treasury API. Currently we no longer see degraded performance resulting in errors for any customers.

    You can find your cell number on the settings page of the Modern Treasury app.

Jan 2025

Scheduled Maintenance: Redis Infrastructure Upgrades
  • Completed
    January 26, 2025 at 9:00 AM
    Completed
    January 26, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    January 26, 2025 at 8:00 AM
    In progress
    January 26, 2025 at 8:00 AM
    Maintenance is now in progress
  • Planned
    January 26, 2025 at 8:00 AM
    Planned
    January 26, 2025 at 8:00 AM
    We are planning for a scheduled maintenance during that time.
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API(s)
  • Completed
    January 26, 2025 at 11:00 AM
    Completed
    January 26, 2025 at 11:00 AM
    Maintenance has completed successfully
  • In progress
    January 26, 2025 at 7:00 AM
    In progress
    January 26, 2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    January 26, 2025 at 7:00 AM
    Planned
    January 26, 2025 at 7:00 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, January 26th from 02:00 ET to 06:00 ET (4hrs).

    The following Wells Fargo APIs will be unavailable:

    • RTP Payments v1

    • Instant Payments v1

    RTP and Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Modern Treasury API: Elevated error rate - Cell: us001
  • Resolved
    Resolved

    The Modern Treasury API experienced elevated error rates from 5 PM EST until 5:15 EST, impacting customers in cell: us001. During this time, 3.32K API requests across all products failed.

    This issue has been resolved and all systems are currently operating as expected.

    You can find your cell number on the settings page of the Modern Treasury app.

  • Update
    Update

    We have identified and resolved the issue that caused this incident. While the Modern Treasury API is operational, there may be latency in creating transactions. We are actively monitoring the situation and will provide an update once all systems are fully restored.

  • Monitoring
    Monitoring

    We’ve rolled back the suspect change and quarantined the affected job. We are actively monitoring the issue. Thank you for your patience as we work to ensure full system stability.

    You can find your cell number on the settings page of the Modern Treasury app.

  • Investigating
    Investigating

    We are currently investigating elevated error rates in cell us001. During this time, some requests may return 500 errors, and customers may experience degraded performance when using the Modern Treasury API.

    You can find your cell number on the settings page of the Modern Treasury app.

Modern Treasury API: Elevated error rate - Cell: us001
  • Resolved
    Resolved

    The Modern Treasury API experienced elevated error rates for, 6 minutes, impacting customers in cell: us001. During this period 38% off all read and write requests failed and received an http 500 error code.

    This issue has been resolved and all systems are currently operating as expected.

    You can find your cell number on the settings page of the Modern Treasury app.

Dec 2024

Modern Treasury API: Elevated error rate - Cell: us001
  • Resolved
    Resolved

    We identified elevated API error rates briefly impacting customers in cell us001 due to a misconfiguration. This issue is now resolved and we are investigating mitigation to prevent future occurrences.

    You can find your cell number on the settings page of the Modern Treasury app.

Partner Scheduled Maintenance: Wells Fargo Gateway API
Scheduled for December 08, 2024 at 7:00 AM – 11:25 AM about 4 hours
  • Planned
    December 08, 2024 at 7:00 AM
    Planned
    December 08, 2024 at 7:00 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, December 8th from 02:00 ET to 06:25 ET (4hrs 25m).

    The following Wells Fargo APIs will be unavailable:

    • RTP

    • Instant Payments

    RTP and instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Scheduled Maintenance: Wells Fargo Gateway API
Scheduled for December 07, 2024 at 6:20 AM – 10:10 AM about 4 hours
  • Planned
    December 07, 2024 at 6:20 AM
    Planned
    December 07, 2024 at 6:20 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Saturday, December 7th from 01:20 ET to 05:10 ET (3hrs 50m).

    The following Wells Fargo APIs will be unavailable:

    • Wire Payments

    Wire payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Scheduled Maintenance: SVB Real Time Payment (RTP) API
  • In progress
    December 07, 2024 at 3:30 AM
    In progress
    December 07, 2024 at 3:30 AM
    Maintenance is now in progress
  • Planned
    December 07, 2024 at 3:30 AM
    Planned
    December 07, 2024 at 3:30 AM

    Modern Treasury has been notified that the Silicon Valley Bank (SVB) Real Time Payment (RTP) API will be undergoing scheduled maintenance on Friday, December 6th from 10:30 ET to Saturday, December 7th 05:30 ET (7h).

    The following SVB APIs will be unavailable:

    • Real Time Payments (RTP)

    RTP and Instant payments originated from SVB accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at SVB will not be affected. Accounts at other banking partners will not be affected.

  • Completed
    December 07, 2024 at 3:30 AM
    Completed
    December 07, 2024 at 3:30 AM
    Maintenance has completed successfully.
Push to Warehouse transfer failures
  • Resolved
    Resolved

    This incident has been resolved and Push to Warehouse transfers are completing as expected.

  • Update
    Update

    The root of the issue has been identified and we are continuing to partner with our ETL vendor as they work on a fix.

  • Identified
    Identified

    We’re seeing Push to Warehouse transfer failures for some tables across multiple customer destinations. Customers may observe stale warehouse data until the underlying issue is resolved. We are in contact with our ETL vendor and working to identify and remediate the problem.

Dec 2024 to Feb 2025

Next