Modern Treasury - Notice history

Payments: Partner Bank under maintenance

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

Dec 2024

Modern Treasury API: Elevated error rate - Cell: us001
  • Resolved
    Resolved

    We identified elevated API error rates briefly impacting customers in cell us001 due to a misconfiguration. This issue is now resolved and we are investigating mitigation to prevent future occurrences.

    You can find your cell number on the settings page of the Modern Treasury app.

Partner Scheduled Maintenance: Wells Fargo Gateway API
Scheduled for December 08, 2024 at 7:00 AM – 11:25 AM about 4 hours
  • Planned
    December 08, 2024 at 7:00 AM
    Planned
    December 08, 2024 at 7:00 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, December 8th from 02:00 ET to 06:25 ET (4hrs 25m).

    The following Wells Fargo APIs will be unavailable:

    • RTP

    • Instant Payments

    RTP and instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Scheduled Maintenance: Wells Fargo Gateway API
Scheduled for December 07, 2024 at 6:20 AM – 10:10 AM about 4 hours
  • Planned
    December 07, 2024 at 6:20 AM
    Planned
    December 07, 2024 at 6:20 AM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Saturday, December 7th from 01:20 ET to 05:10 ET (3hrs 50m).

    The following Wells Fargo APIs will be unavailable:

    • Wire Payments

    Wire payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Scheduled Maintenance: SVB Real Time Payment (RTP) API
Scheduled for December 07, 2024 at 3:30 AM – 10:30 AM about 7 hours
  • In progress
    December 07, 2024 at 3:30 AM
    In progress
    December 07, 2024 at 3:30 AM
    Maintenance is now in progress
  • Planned
    December 07, 2024 at 3:30 AM
    Planned
    December 07, 2024 at 3:30 AM

    Modern Treasury has been notified that the Silicon Valley Bank (SVB) Real Time Payment (RTP) API will be undergoing scheduled maintenance on Friday, December 6th from 10:30 ET to Saturday, December 7th 05:30 ET (7h).

    The following SVB APIs will be unavailable:

    • Real Time Payments (RTP)

    RTP and Instant payments originated from SVB accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at SVB will not be affected. Accounts at other banking partners will not be affected.

Push to Warehouse transfer failures
  • Resolved
    Resolved

    This incident has been resolved and Push to Warehouse transfers are completing as expected.

  • Update
    Update

    The root of the issue has been identified and we are continuing to partner with our ETL vendor as they work on a fix.

  • Identified
    Identified

    We’re seeing Push to Warehouse transfer failures for some tables across multiple customer destinations. Customers may observe stale warehouse data until the underlying issue is resolved. We are in contact with our ETL vendor and working to identify and remediate the problem.

Nov 2024

Modern Treasury API: Elevated error rate for Create PO calls
  • Resolved
    Resolved

    This incident has been resolved. Payment order creation requests are processing as expected.

  • Investigating
    Investigating

    We are investigating elevated API error rates impacting payment order creation attempts. Customers may experience degraded performance while using this endpoint during this time.

Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API(s)
  • Completed
    November 17, 2024 at 4:22 PM
    Completed
    November 17, 2024 at 4:22 PM
    Maintenance has completed successfully
  • In progress
    November 17, 2024 at 4:07 PM
    In progress
    November 17, 2024 at 4:07 PM
    Maintenance is now in progress
  • Planned
    November 17, 2024 at 4:07 PM
    Planned
    November 17, 2024 at 4:07 PM

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Saturday, November 17th from 02:00 ET to 02:15 ET (15m) and from 5:15 ET to 5:30 ET (15m).

    The following Wells Fargo APIs will be unavailable:

    • RTP Payments v1

    • Instant Payments v1

    RTP and Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Issue: JPMC Bank
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We are currently aware of a reporting disruption for one of our partners.

    Customers at our partner bank could experience reporting delays. Modern Treasury systems are not impacted.

Modern Treasury App: Transaction Data
  • Resolved
    Resolved

    We have identified and resolved the cause of this incident. Pages utilizing transaction data are once again operating as expected.

  • Investigating
    Investigating

    We are currently investigating this incident. Customers may experience errors when attempting to access pages that utilize transaction data.

Modern Treasury App: Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    Currently monitoring as functionality appears stable.

  • Investigating
    Investigating

    We are currently investigating this incident that is impacting pages across the web application.

Oct 2024

CSV Export Downloads Unavailable
  • Resolved
    Resolved

    This incident has been resolved. Access to exports are re-enabled.

  • Identified
    Identified

    We have identified a problem with out export system and are deploying a fix.

  • Investigating
    Investigating

    We are currently investigating an issue with CSV Exports. Exporting is unavailable while we are investigating.

Role Based Access Control: API Key Migration
  • Completed
    October 16, 2024 at 11:22 PM
    Completed
    October 16, 2024 at 11:22 PM
    Maintenance has completed successfully.
  • In progress
    October 16, 2024 at 11:04 PM
    In progress
    October 16, 2024 at 11:04 PM
    Maintenance is now in progress.
  • Update
    October 16, 2024 at 11:00 PM
    Planned
    October 16, 2024 at 11:00 PM

    Modern Treasury will be conducting maintenance on October 16th at 4pm PDT. As part of the RBAC system upgrade, all API keys, production and sandbox, that currently have "manage" access to all resources will be migrated to the new "API Manage All" role. We expect no downtime.

    Additional details about the new RBAC system can be found here.

  • Planned
    October 16, 2024 at 12:11 PM
    Planned
    October 16, 2024 at 12:11 PM
    Maintenance didn't start yet.
  • In progress
    October 16, 2024 at 11:00 AM
    In progress
    October 16, 2024 at 11:00 AM
    Maintenance is now in progress
Scheduled Maintenance: Push to Warehouse
  • Completed
    October 16, 2024 at 2:00 AM
    Completed
    October 16, 2024 at 2:00 AM
    Maintenance has completed successfully
  • In progress
    October 16, 2024 at 12:00 AM
    In progress
    October 16, 2024 at 12:00 AM
    Maintenance is now in progress
  • Planned
    October 16, 2024 at 12:00 AM
    Planned
    October 16, 2024 at 12:00 AM

    We will be conducting our regularly scheduled Push to Warehouse maintenance window this coming Tuesday (10/15), from 5 PM to 7 PM PST.

    During this maintenance window we will introduce two new columns (as_of_date and as_of_time) to the balance_reports and transactions tables. These supersede the existing as_of_datetime columns on each table, which we are deprecating and plan to drop in a future release. We will communicate the timing of that change in a future maintenance notice.

    Please note that regularly-scheduled warehouse transfers may be delayed during the maintenance window. If you have any questions or concerns regarding this change, please reach out to support@moderntreasury.com.

Modern Treasury API: Elevated error rate
  • Update
    Update

    This issue has been resolved.

  • Resolved
    Resolved

    We've identified a ~10-minute period of elevated API errors impacting customers in cell us001 starting at ~2:01pm PDT. We have determined this was temporary and is now resolved.

    You can find your cell number on the settings page of the Modern Treasury app.

Oct 2024 to Dec 2024

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