Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

Nov 2025

Elevated Reconciliation Delays: cell us005
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We have identified and quarantined the issue. The reconciliation processing rate is improving.

  • Investigating
    UTC
    Investigating

    We have detected delays in our reconciliation system impacting customers on cell us005 and are working to resolve the issue.

    You can find your cell number on the settings page of the Modern Treasury app.

APP: Inability to Approve Payment Orders
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    We're actively investigating issues related to Payment Order approvals.

Database maintenance
  • Completed
    November 20, 2025 at 5:35 AMUTC
    Completed
    November 20, 2025 at 5:35 AMUTC
    Maintenance has completed successfully
  • Planned
    November 20, 2025 at 5:15 AMUTC
    Planned
    November 20, 2025 at 5:15 AMUTC

  • In progress
    November 20, 2025 at 1:07 AMUTC
    In progress
    November 20, 2025 at 1:07 AMUTC

    This moved from 8pm-9:15pm PT

App and API Connectivity Issues
  • Resolved
    UTC
    Resolved

    This incident has been resolved.

  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.
Cross River Bank is investigating a disruption of COS services
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Cross River Bank is currently investigating a disruption of COS services impacting wires being sent from Modern Treasury through CRB.  For more details, CRB's status page is located here.

Oct 2025

Database Upgrade in cell us001
  • Completed
    October 26, 2025 at 4:00 AMUTC
    Completed
    October 26, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 26, 2025 at 3:00 AMUTC
    In progress
    October 26, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 26, 2025 at 3:00 AMUTC
    Planned
    October 26, 2025 at 3:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Scheduled Maintenance: Network Operations
  • Completed
    October 26, 2025 at 6:00 AMUTC
    Completed
    October 26, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 26, 2025 at 3:00 AMUTC
    In progress
    October 26, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 26, 2025 at 3:00 AMUTC
    Planned
    October 26, 2025 at 3:00 AMUTC
    We are planning for a scheduled maintenance during that time.
Database Upgrade in cell us001
  • Planned
    October 26, 2025 at 3:00 AMUTC
    Planned
    October 26, 2025 at 3:00 AMUTC

    Modern Treasury will perform database maintenance in cell us001 on October 25th at 8PM PT.

    All systems are expected to remain fully operational. However, some users may experience brief periods of increased latency during the upgrade. Normal operations will resume immediately after the maintenance window.

  • Completed
    October 12, 2025 at 4:00 AMUTC
    Completed
    October 12, 2025 at 4:00 AMUTC
    Maintenance is now in progress
  • In progress
    October 12, 2025 at 3:00 AMUTC
    In progress
    October 12, 2025 at 3:00 AMUTC
    Maintenance is now in progress
Push To Warehouse
  • Update
    October 22, 2025 at 2:04 AMUTC
    Update
    October 22, 2025 at 2:04 AMUTC

    Maintenance has completed successfully.
    All planned changes were made except for the following change
    - Add reconciliation_status to incoming_payment_details

    We ran into some issues with this and reconciliation_status was not added to incoming_payment_details . This will be added during the next maintenance window.

  • Completed
    October 22, 2025 at 2:00 AMUTC
    Completed
    October 22, 2025 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    October 22, 2025 at 12:00 AMUTC
    In progress
    October 22, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    October 22, 2025 at 12:00 AMUTC
    Planned
    October 22, 2025 at 12:00 AMUTC

    We will be conducting regular Push to Warehouse maintenance on Tuesday 10/21, from 5-7 PM PST. Transfers may be delayed during this time. We plan to make the following changes:

    • Add reconciliation_status to incoming_payment_details, returns, payment_orders and reversals

    • Add the holds table

    • Add the record_updated_at column to the ledgers, ledger_transactions, ledger_entries, ledger_accounts and ledger_account_settlements tables

    Note that existing records will show null values for all newly-added columns by default. Please contact Customer Support at support@moderntreasury.com if you would like to request a historical re-sync of the affected tables, or with any other questions regarding these changes.

Push to Warehouse: Transfers are not occurring as scheduled for some customers
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    UTC
    Investigating

    We are aware of an issue causing delays in the delivery of ledger transaction data to some customer warehouse destinations. We are investigating the problem and working to resolve the issue.

    Intermittent delays started: 2025-10-08 18:00 EST

Sep 2025

Database Upgrade in cell us002
  • Completed
    September 28, 2025 at 4:00 AMUTC
    Completed
    September 28, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 28, 2025 at 3:00 AMUTC
    In progress
    September 28, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Planned
    September 28, 2025 at 3:00 AMUTC
    Planned
    September 28, 2025 at 3:00 AMUTC

    Modern Treasury will perform database maintenance in cell us002 on September 27th at 8PM PT.

    All systems are expected to remain fully operational. However, some users may experience brief periods of increased latency during the upgrade. Normal operations will resume immediately after the maintenance window.

Scheduled Maintenance: Network Operations
  • Completed
    September 21, 2025 at 6:00 AMUTC
    Completed
    September 21, 2025 at 6:00 AMUTC
    Maintenance has completed successfully
  • In progress
    September 21, 2025 at 3:00 AMUTC
    In progress
    September 21, 2025 at 3:00 AMUTC
    Maintenance is now in progress
  • Update
    September 21, 2025 at 3:00 AMUTC
    Update
    September 21, 2025 at 3:00 AMUTC

    The us001 database maintenance has been rescheduled and will not be completed during this maintenance window.

  • Planned
    September 21, 2025 at 3:00 AMUTC
    Planned
    September 21, 2025 at 3:00 AMUTC

    We are planning for a scheduled maintenance during that time for us001 database operations and cross cell network operations.

    All systems are expected to remain fully operational. However, some users may experience brief periods of increased latency during the upgrade. Normal operations will resume immediately after the maintenance window.

Modern Treasury API: Elevated Latency
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    Modern Treasury has partnered with AWS Support as a problem has not been identified with our infrastructure. Additional logs have been enabled to assist in the identification of the cause.

  • Investigating
    UTC
    Investigating
    We are investigating periods of elevated API latency. Customers may have experienced degraded performance while using the Modern Treasury API during the following time periods: 09/17/2025: 2:13 PM- 2:31 PM PT 09/16/2025: 6:46 PM-7:00 PM PT
Database Upgrade in cell us000
  • Completed
    September 16, 2025 at 10:18 PMUTC
    Completed
    September 16, 2025 at 10:18 PMUTC
    Maintenance has completed successfully.
  • In progress
    September 16, 2025 at 10:00 PMUTC
    In progress
    September 16, 2025 at 10:00 PMUTC
    Maintenance is now in progress
  • Planned
    September 16, 2025 at 10:00 PMUTC
    Planned
    September 16, 2025 at 10:00 PMUTC

    Modern Treasury will perform database maintenance in cell us000 on September 16th, 2025 at 3PM PT. All systems are expected to remain fully operational. However, some users may experience brief periods of increased latency during the upgrade. Normal operations will resume immediately after the maintenance window.

Sep 2025 to Nov 2025

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