Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

View current status

Jan 2025

JAN26
Scheduled Maintenance: Redis Infrastructure Upgrades
CompletedMaintenance1 hour
  • CompletedJanuary 26, 2025 at 9:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 26, 2025 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 26, 2025 at 8:00 AMUTC
    We are planning for a scheduled maintenance during that time.
JAN26
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API(s)
CompletedMaintenance4 hours
  • CompletedJanuary 26, 2025 at 11:00 AMUTC
    Maintenance has completed successfully
  • In progressJanuary 26, 2025 at 7:00 AMUTC
    Maintenance is now in progress
  • PlannedJanuary 26, 2025 at 7:00 AMUTC

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, January 26th from 02:00 ET to 06:00 ET (4hrs).

    The following Wells Fargo APIs will be unavailable:

    • RTP Payments v1

    • Instant Payments v1

    RTP and Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Modern Treasury API: Elevated error rate - Cell: us001
Resolved1 hour 27 minutes
  • ResolvedUTC

    The Modern Treasury API experienced elevated error rates from 5 PM EST until 5:15 EST, impacting customers in cell: us001. During this time, 3.32K API requests across all products failed.

    This issue has been resolved and all systems are currently operating as expected.

    You can find your cell number on the settings page of the Modern Treasury app.

  • UpdateUTC

    We have identified and resolved the issue that caused this incident. While the Modern Treasury API is operational, there may be latency in creating transactions. We are actively monitoring the situation and will provide an update once all systems are fully restored.

  • MonitoringUTC

    We’ve rolled back the suspect change and quarantined the affected job. We are actively monitoring the issue. Thank you for your patience as we work to ensure full system stability.

    You can find your cell number on the settings page of the Modern Treasury app.

  • InvestigatingUTC

    We are currently investigating elevated error rates in cell us001. During this time, some requests may return 500 errors, and customers may experience degraded performance when using the Modern Treasury API.

    You can find your cell number on the settings page of the Modern Treasury app.

Modern Treasury API: Elevated error rate - Cell: us001
Resolved

  • The Modern Treasury API experienced elevated error rates for, 6 minutes, impacting customers in cell: us001. During this period 38% off all read and write requests failed and received an http 500 error code.

    This issue has been resolved and all systems are currently operating as expected.

    You can find your cell number on the settings page of the Modern Treasury app.

    UTC

Dec 2024

Modern Treasury API: Elevated error rate - Cell: us001
Resolved

  • We identified elevated API error rates briefly impacting customers in cell us001 due to a misconfiguration. This issue is now resolved and we are investigating mitigation to prevent future occurrences.

    You can find your cell number on the settings page of the Modern Treasury app.

    UTC
DEC7
Partner Scheduled Maintenance: SVB Real Time Payment (RTP) API
CompletedMaintenance
  • In progressDecember 07, 2024 at 3:30 AMUTC
    Maintenance is now in progress
  • CompletedDecember 07, 2024 at 3:30 AMUTC
    Maintenance has completed successfully.
  • PlannedDecember 07, 2024 at 3:30 AMUTC

    Modern Treasury has been notified that the Silicon Valley Bank (SVB) Real Time Payment (RTP) API will be undergoing scheduled maintenance on Friday, December 6th from 10:30 ET to Saturday, December 7th 05:30 ET (7h).

    The following SVB APIs will be unavailable:

    • Real Time Payments (RTP)

    RTP and Instant payments originated from SVB accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at SVB will not be affected. Accounts at other banking partners will not be affected.

Push to Warehouse transfer failures
ResolvedDegraded performance2 hours 2 minutes
  • ResolvedUTC

    This incident has been resolved and Push to Warehouse transfers are completing as expected.

  • UpdateUTC

    The root of the issue has been identified and we are continuing to partner with our ETL vendor as they work on a fix.

  • IdentifiedUTC

    We’re seeing Push to Warehouse transfer failures for some tables across multiple customer destinations. Customers may observe stale warehouse data until the underlying issue is resolved. We are in contact with our ETL vendor and working to identify and remediate the problem.

Reconciliation delays in cell us001
Resolved

  • All systems are operational and reconciliation is running as expected again.

    UTC

Nov 2024

Modern Treasury API: Elevated error rate for Create PO calls
ResolvedPartial outage14 minutes
  • ResolvedUTC

    This incident has been resolved. Payment order creation requests are processing as expected.

  • InvestigatingUTC

    We are investigating elevated API error rates impacting payment order creation attempts. Customers may experience degraded performance while using this endpoint during this time.

NOV17
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API(s)
CompletedMaintenance15 minutes
  • CompletedNovember 17, 2024 at 4:22 PMUTC
    Maintenance has completed successfully
  • In progressNovember 17, 2024 at 4:07 PMUTC
    Maintenance is now in progress
  • PlannedNovember 17, 2024 at 4:07 PMUTC

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Saturday, November 17th from 02:00 ET to 02:15 ET (15m) and from 5:15 ET to 5:30 ET (15m).

    The following Wells Fargo APIs will be unavailable:

    • RTP Payments v1

    • Instant Payments v1

    RTP and Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Issue: JPMC Bank
ResolvedPartial outage117 hours 46 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently aware of a reporting disruption for one of our partners.

    Customers at our partner bank could experience reporting delays. Modern Treasury systems are not impacted.

Modern Treasury App: Transaction Data
ResolvedDegraded performance24 minutes
  • ResolvedUTC

    We have identified and resolved the cause of this incident. Pages utilizing transaction data are once again operating as expected.

  • InvestigatingUTC

    We are currently investigating this incident. Customers may experience errors when attempting to access pages that utilize transaction data.

Modern Treasury App: Outage
ResolvedMajor outage2 hours 37 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Currently monitoring as functionality appears stable.

  • InvestigatingUTC

    We are currently investigating this incident that is impacting pages across the web application.

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