Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

View current status

Apr 2025

Elevated Reconciliation Delays
ResolvedDegraded performance2 hours 43 minutes
  • ResolvedUTC

    This is now resolved.

  • MonitoringUTC

    A fix has been deployed.

  • IdentifiedUTC

    Our engineers have identified the cause of the problem and are working on a fix.  Affected Transactions have been manually reconciled.

  • InvestigatingUTC

    Customers who are utilizing both the Ledgers and Payments product together are experiencing reconciliation delays or incomplete reconciliation. Engineering is actively investigating at this time.

APR27
Partner Maintenance: Slack
CompletedMaintenance2 hours
  • CompletedApril 27, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressApril 27, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedApril 27, 2025 at 9:00 PMUTC

    We are planning for a scheduled maintenance during that time. While doing maintenance you will not be able to communicate with Modern Treasury via Slack.

    If you encounter any issues during this period please contact support@moderntreasury.com.

APP: Inability to Bulk Approve Payment Orders
Resolved51 minutes
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    Users may experience an error when attempting to approve payment orders via the Approvals page or when using the bulk approval feature in app.

    We are aware of this behavior and are actively working on a fix to resolve this issue.

    In the meantime, users can approve payment orders manually by navigating to individual payment orders:
    From there, select Review -> Approve, which will process the approval successfully.

APR20
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
CompletedMaintenance15 minutes
  • CompletedApril 20, 2025 at 9:45 AMUTC
    Maintenance has completed successfully
  • In progressApril 20, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • PlannedApril 20, 2025 at 9:30 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

APR20
Scheduled Maintenance: us005 Database Upgrades
CompletedMaintenance

  • This scheduled maintenance will be performed at a later date.

    April 20, 2025 at 6:55 AMUTC

Mar 2025

Delayed IPD creation for JPMC & Texas Capital Customers
ResolvedDegraded performance3 hours 1 minute
  • ResolvedUTC
    This incident has been resolved.
  • IdentifiedUTC

    We've identified the problem and are actively working on a fix.

  • InvestigatingUTC

    We have identified that Incoming Payment Details are not being created at JPMorgan Chase and Texas Capital Bank. We are currently investigating.

MAR19
Scheduled Maintenance: Push to Warehouse
CompletedMaintenance2 hours
  • CompletedMarch 19, 2025 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressMarch 19, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedMarch 19, 2025 at 12:00 AMUTC

    We will be conducting regularly scheduled Push to Warehouse maintenance this coming Tuesday (3/18), from 5 PM to 7 PM PST.

    During this time we will:

    • Introduce a new connections table for Payments customers

    • Add a new status column to the ledger_entries table (docs). Note that this column will show a value of null for records already synced to your warehouse. Please reach out to support@moderntreasury.com if you would also like us to resync historical records to reflect this change.

    • Add currency and currency_exponent columns to the ledger_accounts table.

    Regular transfers may be delayed during the maintenance window. Please reach out to support@moderntreasury.com if you have any questions regarding these changes.

MAR9
Database Upgrades
CompletedMaintenance20 minutes
  • CompletedMarch 09, 2025 at 8:15 AMUTC
    Maintenance has completed successfully.
  • In progressMarch 09, 2025 at 7:55 AMUTC
    Maintenance is now in progress
  • PlannedMarch 09, 2025 at 7:55 AMUTC
    We are planning for a scheduled maintenance during that time.
Elevated error rate for Modern Treasury
ResolvedDegraded performance
  • UpdateUTC

    This issue has since been resolved.

  • ResolvedUTC

    We have identified a brief period of elevated errors rates impacting customers in cell us001 at around 2pm PST. Customers may have experienced degraded performance while using the Modern Treasury app or API.

    You can find your cell number on the settings page of the Modern Treasury app.

Feb 2025

Delay in Ledger Transactions data for Push to Warehouse transfers
ResolvedPartial outage16 minutes
  • ResolvedUTC

    We've identified a database migration as the source of the problem and implemented a solution. Push to Warehouse transfers of Ledger Transactions have resumed as scheduled.

  • InvestigatingUTC

    Our monitoring system has alerted us to an issue where Push to Warehouse transfers of Ledger Transactions data have not been occurring as expected since approximately 12:00 PM PT today, February 24th. We are actively investigating the root cause and will provide additional updates as more information becomes available.

API Failures in US005
Resolved

  • We experienced increased API errors rates from 4:15-4:30 PST and have identified and implemented a fix. We are currently monitoring the results.

    These errors only effect cell US005.

    UTC
FEB16
Partner Maintenance: Wells Fargo Instant Payments v1 API
CompletedMaintenance45 minutes
  • CompletedFebruary 16, 2025 at 9:15 AMUTC
    Maintenance has completed successfully
  • In progressFebruary 16, 2025 at 8:30 AMUTC
    Maintenance is now in progress
  • PlannedFebruary 16, 2025 at 8:30 AMUTC

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Sunday, February 16th from 03:30 ET to 04:15 ET (45 min).

    The following Wells Fargo APIs will be unavailable:

    • Instant Payments v1

    Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Modern Treasury API: Elevated error rate - Cell: us001
Resolved
  • UpdateUTC
    This incident has been resolved.
  • ResolvedUTC

    We are investigating elevated errors rates from a spike in traffic impacting customers in cell us001. Customers may have experienced degraded performance while using the Modern Treasury API. Currently we no longer see degraded performance resulting in errors for any customers.

    You can find your cell number on the settings page of the Modern Treasury app.

Previous

Feb 2025 to Apr 2025

Next