Modern Treasury - Notice history

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Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

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Jun 2025

APP: Inability to Bulk Approve
ResolvedDegraded performance1 hour 32 minutes
  • Resolved
    UTC
    Resolved

    This issue has been resolved.

  • Identified
    UTC
    Identified

    Users may experience an error when attempting to approve payment orders via the Approvals page or when using the bulk approval feature in app. Other bulk approval processes may also be affected.

    We are aware of this behavior and are actively working on a fix to resolve this issue.

    In the meantime, users can approve payment orders manually by navigating to individual payment orders:
    From there, select Review -> Approve, which will process the approval successfully.

JUN18
Scheduled Maintenance: Push to Warehouse
CompletedMaintenance1 hour 57 minutes
  • Completed
    June 18, 2025 at 1:57 AMUTC
    Completed
    June 18, 2025 at 1:57 AMUTC
    Maintenance has completed successfully.
  • In progress
    June 18, 2025 at 12:00 AMUTC
    In progress
    June 18, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 18, 2025 at 12:00 AMUTC
    Planned
    June 18, 2025 at 12:00 AMUTC

    We will be conducting regular Push to Warehouse maintenance on Tuesday 6/17, from 5-7 PM PST. Scheduled transfers may be delayed during this time.

    We plan to make the following changes:

    • Add a entity_links table (docs), to be synced to Payments customers.

    • Add a ledger_account_categories table (docs), to be synced to Ledgers customers.

    • Add reconciliation_group_id column to the transaction_line_items table (docs).

    • Add external_id column to the ledger_accounts table (docs).

    • Add external_id column to the payment_orders table.

    Note that existing records will show null values for all newly-added columns by default. Please contact Customer Support at support@moderntreasury.com if you would like to request a historical re-sync of affected tables, and with any other questions regarding these changes.

Push to Warehouse Transfer Performance Degraded
ResolvedDegraded performance1 hour 13 minutes
  • Resolved
    UTC
    Resolved

    AWS reports that they've rolled back a change that led to Athena service degradation in the us-west-2 region beginning around 9:30 AM PT.

    Transfer durations have returned to baseline and all Push to Warehouse customers now have recently-completed transfers.

  • Identified
    UTC
    Identified

    Push to Warehouse transfers are running slower than usual for all customers due to an ongoing AWS Athena incident in our region. Warehouse data may be stale by up to several hours as a result.

    We are monitoring the AWS incident and will share updates as new information is available.

JUN8
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
CompletedMaintenance3 hours 25 minutes
  • Completed
    June 08, 2025 at 9:25 AMUTC
    Completed
    June 08, 2025 at 9:25 AMUTC
    Maintenance has completed successfully
  • In progress
    June 08, 2025 at 6:00 AMUTC
    In progress
    June 08, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 08, 2025 at 6:00 AMUTC
    Planned
    June 08, 2025 at 6:00 AMUTC

JUN6
Partner Maintenance: Wells Fargo OAuth 2 API in Production
CompletedMaintenance2 hours
  • Completed
    June 06, 2025 at 4:00 AMUTC
    Completed
    June 06, 2025 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    June 06, 2025 at 2:00 AMUTC
    In progress
    June 06, 2025 at 2:00 AMUTC
    Maintenance is now in progress
  • Planned
    June 06, 2025 at 2:00 AMUTC
    Planned
    June 06, 2025 at 2:00 AMUTC

    Wells Fargo Gateway is performing maintenance for the OAuth 2 API from Thursday June 5 10:00 PM ET - Friday June 6 12:00 AM ET.

    Data ingestion and payments origination from production Wells Fargo accounts over API may be delayed during this time. Sandbox accounts will not be affected. File-based Wells Fargo integrations will not be affected.

May 2025

Service Disruption: App and API Timeouts
ResolvedPartial outage3 hours 42 minutes
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The root cause was identified.

  • Investigating
    UTC
    Investigating

    Between approximately 7:06 AM and 7:47 AM PT, we experienced timeout issues affecting the app and API. During this time, users may have seen the app as unavailable. The root cause is not yet known, and our team is actively investigating. We’ll provide updates as we learn more.

MAY21
Partner Maintenance: Wells Fargo OAuth 2 API in Validation/Sandbox
CompletedMaintenance6 minutes
  • Completed
    May 21, 2025 at 6:06 PMUTC
    Completed
    May 21, 2025 at 6:06 PMUTC

    Wells Fargo has postponed this maintenance.

  • In progress
    May 21, 2025 at 6:00 PMUTC
    In progress
    May 21, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 21, 2025 at 6:00 PMUTC
    Planned
    May 21, 2025 at 6:00 PMUTC

    Wells Fargo Gateway is performing maintenance for the OAuth 2 API on Wednesday May 21 from 2:00 PM ET - 4:00 PM ET.

    Data ingestion and payments origination from sandbox Wells Fargo accounts over API may be delayed during this time. Production accounts will not be affected. File-based Wells Fargo integrations will not be affected.

MAY17
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
CompletedMaintenance2 hours 30 minutes
  • Completed
    May 17, 2025 at 12:45 PMUTC
    Completed
    May 17, 2025 at 12:45 PMUTC
    Maintenance has completed successfully
  • In progress
    May 17, 2025 at 10:15 AMUTC
    In progress
    May 17, 2025 at 10:15 AMUTC
    Maintenance is now in progress
  • Planned
    May 17, 2025 at 10:15 AMUTC
    Planned
    May 17, 2025 at 10:15 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

MAY12
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
CompletedMaintenance2 hours
  • Completed
    May 12, 2025 at 8:00 AMUTC
    Completed
    May 12, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 12, 2025 at 6:00 AMUTC
    In progress
    May 12, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 12, 2025 at 6:00 AMUTC
    Planned
    May 12, 2025 at 6:00 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

Apr 2025

Elevated Reconciliation Delays
ResolvedDegraded performance2 hours 43 minutes
  • Resolved
    UTC
    Resolved

    This is now resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been deployed.

  • Identified
    UTC
    Identified

    Our engineers have identified the cause of the problem and are working on a fix.  Affected Transactions have been manually reconciled.

  • Investigating
    UTC
    Investigating

    Customers who are utilizing both the Ledgers and Payments product together are experiencing reconciliation delays or incomplete reconciliation. Engineering is actively investigating at this time.

APR27
Partner Maintenance: Slack
CompletedMaintenance2 hours
  • Completed
    April 27, 2025 at 11:00 PMUTC
    Completed
    April 27, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 27, 2025 at 9:00 PMUTC
    In progress
    April 27, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 27, 2025 at 9:00 PMUTC
    Planned
    April 27, 2025 at 9:00 PMUTC

    We are planning for a scheduled maintenance during that time. While doing maintenance you will not be able to communicate with Modern Treasury via Slack.

    If you encounter any issues during this period please contact support@moderntreasury.com.

APP: Inability to Bulk Approve Payment Orders
Resolved51 minutes
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Users may experience an error when attempting to approve payment orders via the Approvals page or when using the bulk approval feature in app.

    We are aware of this behavior and are actively working on a fix to resolve this issue.

    In the meantime, users can approve payment orders manually by navigating to individual payment orders:
    From there, select Review -> Approve, which will process the approval successfully.

APR20
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
CompletedMaintenance15 minutes
  • Completed
    April 20, 2025 at 9:45 AMUTC
    Completed
    April 20, 2025 at 9:45 AMUTC
    Maintenance has completed successfully
  • In progress
    April 20, 2025 at 9:30 AMUTC
    In progress
    April 20, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • Planned
    April 20, 2025 at 9:30 AMUTC
    Planned
    April 20, 2025 at 9:30 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

APR20
Scheduled Maintenance: us005 Database Upgrades
CompletedMaintenance
  • Completed
    April 20, 2025 at 6:55 AMUTC
    Completed
    April 20, 2025 at 6:55 AMUTC

    This scheduled maintenance will be performed at a later date.

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