Modern Treasury - Notice history

All systems operational

Platform/API - Operational

Ledgers API - Operational

Push to Warehouse - Operational

Marketing Website - Operational

Notice history

May 2025

Service Disruption: App and API Timeouts
  • Resolved
    UTC
    Resolved

    This incident has been resolved. The root cause was identified.

  • Investigating
    UTC
    Investigating

    Between approximately 7:06 AM and 7:47 AM PT, we experienced timeout issues affecting the app and API. During this time, users may have seen the app as unavailable. The root cause is not yet known, and our team is actively investigating. We’ll provide updates as we learn more.

Partner Maintenance: Wells Fargo OAuth 2 API in Validation/Sandbox
  • Completed
    May 21, 2025 at 6:06 PMUTC
    Completed
    May 21, 2025 at 6:06 PMUTC

    Wells Fargo has postponed this maintenance.

  • In progress
    May 21, 2025 at 6:00 PMUTC
    In progress
    May 21, 2025 at 6:00 PMUTC
    Maintenance is now in progress
  • Planned
    May 21, 2025 at 6:00 PMUTC
    Planned
    May 21, 2025 at 6:00 PMUTC

    Wells Fargo Gateway is performing maintenance for the OAuth 2 API on Wednesday May 21 from 2:00 PM ET - 4:00 PM ET.

    Data ingestion and payments origination from sandbox Wells Fargo accounts over API may be delayed during this time. Production accounts will not be affected. File-based Wells Fargo integrations will not be affected.

Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
  • Completed
    May 17, 2025 at 12:45 PMUTC
    Completed
    May 17, 2025 at 12:45 PMUTC
    Maintenance has completed successfully
  • In progress
    May 17, 2025 at 10:15 AMUTC
    In progress
    May 17, 2025 at 10:15 AMUTC
    Maintenance is now in progress
  • Planned
    May 17, 2025 at 10:15 AMUTC
    Planned
    May 17, 2025 at 10:15 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
  • Completed
    May 12, 2025 at 8:00 AMUTC
    Completed
    May 12, 2025 at 8:00 AMUTC
    Maintenance has completed successfully
  • In progress
    May 12, 2025 at 6:00 AMUTC
    In progress
    May 12, 2025 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    May 12, 2025 at 6:00 AMUTC
    Planned
    May 12, 2025 at 6:00 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

Apr 2025

Elevated Reconciliation Delays
  • Resolved
    UTC
    Resolved

    This is now resolved.

  • Monitoring
    UTC
    Monitoring

    A fix has been deployed.

  • Identified
    UTC
    Identified

    Our engineers have identified the cause of the problem and are working on a fix.  Affected Transactions have been manually reconciled.

  • Investigating
    UTC
    Investigating

    Customers who are utilizing both the Ledgers and Payments product together are experiencing reconciliation delays or incomplete reconciliation. Engineering is actively investigating at this time.

Partner Maintenance: Slack
  • Completed
    April 27, 2025 at 11:00 PMUTC
    Completed
    April 27, 2025 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progress
    April 27, 2025 at 9:00 PMUTC
    In progress
    April 27, 2025 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    April 27, 2025 at 9:00 PMUTC
    Planned
    April 27, 2025 at 9:00 PMUTC

    We are planning for a scheduled maintenance during that time. While doing maintenance you will not be able to communicate with Modern Treasury via Slack.

    If you encounter any issues during this period please contact support@moderntreasury.com.

APP: Inability to Bulk Approve Payment Orders
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    Users may experience an error when attempting to approve payment orders via the Approvals page or when using the bulk approval feature in app.

    We are aware of this behavior and are actively working on a fix to resolve this issue.

    In the meantime, users can approve payment orders manually by navigating to individual payment orders:
    From there, select Review -> Approve, which will process the approval successfully.

Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API
  • Completed
    April 20, 2025 at 9:45 AMUTC
    Completed
    April 20, 2025 at 9:45 AMUTC
    Maintenance has completed successfully
  • In progress
    April 20, 2025 at 9:30 AMUTC
    In progress
    April 20, 2025 at 9:30 AMUTC
    Maintenance is now in progress
  • Planned
    April 20, 2025 at 9:30 AMUTC
    Planned
    April 20, 2025 at 9:30 AMUTC

    Wells Fargo Gateway is performing maintenance for the RTP Payments v1 and Instant Payments v1 API. Sending instant payments via Wells Fargo will be unavailable during this time.

Scheduled Maintenance: us005 Database Upgrades
  • Completed
    April 20, 2025 at 6:55 AMUTC
    Completed
    April 20, 2025 at 6:55 AMUTC

    This scheduled maintenance will be performed at a later date.

Mar 2025

Delayed IPD creation for JPMC & Texas Capital Customers
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    We've identified the problem and are actively working on a fix.

  • Investigating
    UTC
    Investigating

    We have identified that Incoming Payment Details are not being created at JPMorgan Chase and Texas Capital Bank. We are currently investigating.

Scheduled Maintenance: Push to Warehouse
  • Completed
    March 19, 2025 at 2:00 AMUTC
    Completed
    March 19, 2025 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress
    March 19, 2025 at 12:00 AMUTC
    In progress
    March 19, 2025 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned
    March 19, 2025 at 12:00 AMUTC
    Planned
    March 19, 2025 at 12:00 AMUTC

    We will be conducting regularly scheduled Push to Warehouse maintenance this coming Tuesday (3/18), from 5 PM to 7 PM PST.

    During this time we will:

    • Introduce a new connections table for Payments customers

    • Add a new status column to the ledger_entries table (docs). Note that this column will show a value of null for records already synced to your warehouse. Please reach out to support@moderntreasury.com if you would also like us to resync historical records to reflect this change.

    • Add currency and currency_exponent columns to the ledger_accounts table.

    Regular transfers may be delayed during the maintenance window. Please reach out to support@moderntreasury.com if you have any questions regarding these changes.

Database Upgrades
  • Completed
    March 09, 2025 at 8:15 AMUTC
    Completed
    March 09, 2025 at 8:15 AMUTC
    Maintenance has completed successfully.
  • In progress
    March 09, 2025 at 7:55 AMUTC
    In progress
    March 09, 2025 at 7:55 AMUTC
    Maintenance is now in progress
  • Planned
    March 09, 2025 at 7:55 AMUTC
    Planned
    March 09, 2025 at 7:55 AMUTC
    We are planning for a scheduled maintenance during that time.
Elevated error rate for Modern Treasury
  • Update
    UTC
    Update

    This issue has since been resolved.

  • Resolved
    UTC
    Resolved

    We have identified a brief period of elevated errors rates impacting customers in cell us001 at around 2pm PST. Customers may have experienced degraded performance while using the Modern Treasury app or API.

    You can find your cell number on the settings page of the Modern Treasury app.

Mar 2025 to May 2025

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