Modern Treasury - Notice history

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Notice history

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Nov 2024

Modern Treasury API: Elevated error rate for Create PO calls
ResolvedPartial outage14 minutes
  • ResolvedUTC

    This incident has been resolved. Payment order creation requests are processing as expected.

  • InvestigatingUTC

    We are investigating elevated API error rates impacting payment order creation attempts. Customers may experience degraded performance while using this endpoint during this time.

NOV17
Partner Maintenance: Wells Fargo RTP Payments v1 and Instant Payments v1 API(s)
CompletedMaintenance15 minutes
  • CompletedNovember 17, 2024 at 4:22 PMUTC
    Maintenance has completed successfully
  • In progressNovember 17, 2024 at 4:07 PMUTC
    Maintenance is now in progress
  • PlannedNovember 17, 2024 at 4:07 PMUTC

    Modern Treasury has been notified that the Wells Fargo Gateway API will be undergoing scheduled maintenance on Saturday, November 17th from 02:00 ET to 02:15 ET (15m) and from 5:15 ET to 5:30 ET (15m).

    The following Wells Fargo APIs will be unavailable:

    • RTP Payments v1

    • Instant Payments v1

    RTP and Instant payments originated from Wells Fargo accounts during that window may be delayed. Modern Treasury will automatically hold and retry payments when the API becomes available.

    Balances and transactions will not be affected. Customers using file based transmission at Wells Fargo will not be affected. Accounts at other banking partners will not be affected.

Partner Issue: JPMC Bank
ResolvedPartial outage117 hours 46 minutes
  • ResolvedUTC
    This incident has been resolved.
  • InvestigatingUTC

    We are currently aware of a reporting disruption for one of our partners.

    Customers at our partner bank could experience reporting delays. Modern Treasury systems are not impacted.

Modern Treasury App: Transaction Data
ResolvedDegraded performance24 minutes
  • ResolvedUTC

    We have identified and resolved the cause of this incident. Pages utilizing transaction data are once again operating as expected.

  • InvestigatingUTC

    We are currently investigating this incident. Customers may experience errors when attempting to access pages that utilize transaction data.

Modern Treasury App: Outage
ResolvedMajor outage2 hours 37 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Currently monitoring as functionality appears stable.

  • InvestigatingUTC

    We are currently investigating this incident that is impacting pages across the web application.

Oct 2024

CSV Export Downloads Unavailable
Resolved4 hours 48 minutes
  • ResolvedUTC

    This incident has been resolved. Access to exports are re-enabled.

  • IdentifiedUTC

    We have identified a problem with out export system and are deploying a fix.

  • InvestigatingUTC

    We are currently investigating an issue with CSV Exports. Exporting is unavailable while we are investigating.

OCT16
Role Based Access Control: API Key Migration
CompletedMaintenance22 minutes
  • CompletedOctober 16, 2024 at 11:22 PMUTC
    Maintenance has completed successfully.
  • In progressOctober 16, 2024 at 11:04 PMUTC
    Maintenance is now in progress.
  • UpdateOctober 16, 2024 at 11:00 PMUTC

    Modern Treasury will be conducting maintenance on October 16th at 4pm PDT. As part of the RBAC system upgrade, all API keys, production and sandbox, that currently have "manage" access to all resources will be migrated to the new "API Manage All" role. We expect no downtime.

    Additional details about the new RBAC system can be found here.

  • PlannedOctober 16, 2024 at 12:11 PMUTC
    Maintenance didn't start yet.
  • In progressOctober 16, 2024 at 11:00 AMUTC
    Maintenance is now in progress
OCT16
Scheduled Maintenance: Push to Warehouse
CompletedMaintenance2 hours
  • CompletedOctober 16, 2024 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 16, 2024 at 12:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 16, 2024 at 12:00 AMUTC

    We will be conducting our regularly scheduled Push to Warehouse maintenance window this coming Tuesday (10/15), from 5 PM to 7 PM PST.

    During this maintenance window we will introduce two new columns (as_of_date and as_of_time) to the balance_reports and transactions tables. These supersede the existing as_of_datetime columns on each table, which we are deprecating and plan to drop in a future release. We will communicate the timing of that change in a future maintenance notice.

    Please note that regularly-scheduled warehouse transfers may be delayed during the maintenance window. If you have any questions or concerns regarding this change, please reach out to support@moderntreasury.com.

Modern Treasury API: Elevated error rate
ResolvedPartial outage
  • UpdateUTC

    This issue has been resolved.

  • ResolvedUTC

    We've identified a ~10-minute period of elevated API errors impacting customers in cell us001 starting at ~2:01pm PDT. We have determined this was temporary and is now resolved.

    You can find your cell number on the settings page of the Modern Treasury app.

Sep 2024

Modern Treasury App: Degraded Performance
ResolvedDegraded performance12 minutes
  • ResolvedUTC

    This incident has been resolved.

  • InvestigatingUTC

    We are investigating elevated errors rates from the Modern Treasury app impacting customers. Customers may experience degraded performance while using the Modern Treasury platform.

CSV Export Downloads Unavailable
ResolvedPartial outage1 hour 54 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    We have released a fix for the CSV export issue and are currently monitoring. The export download functionality should be working as expected for all customers.

  • IdentifiedUTC

    We are working to resolve an issue preventing the download of CSV exports that is impacting all customers. Estimated resolution time: <1 hour.

Elevated Reconciliation Delays
ResolvedDegraded performance2 hours 22 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    With the increased processing rate the reconciliation backlog should be processed ~1 hour.

  • IdentifiedUTC

    We have identified and quarantined the issue. The reconciliation processing rate is improving.

  • InvestigatingUTC

    We have detected delays in our reconciliation system and are working to resolve the issue.

SEP1
Partner Scheduled Maintenance: Wells Fargo Gateway API
CompletedMaintenance2 hours
  • CompletedSeptember 01, 2024 at 11:00 PMUTC
    Maintenance has completed successfully
  • In progressSeptember 01, 2024 at 9:00 PMUTC
    Maintenance is now in progress
  • PlannedSeptember 01, 2024 at 9:00 PMUTC
    We are planning for a scheduled maintenance during that time.

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