Modern Treasury - Notice history

Due to a processing error, ACH payments effective for June 21st, 2022 may be delayed by one day.

The addition of the observed Federal holiday for June 19th resulted in ACH payments that were not transmitted to the ACH network on the appropriate date. Any delayed ACH payments will be automatically transmitted and updated for a June 22nd effective date.

Due to unexpectedly high request volume this morning, we experienced a brief period of degraded availability between approximately 9:10am and 9:15am PST. You may have experienced a higher than usual rate of 503 responses during this period. Going forward, we will continue to invest in the scalability of our systems to handle higher request volumes and support the growth of our customers’ businesses.

Due to unexpectedly high request volume this morning, we experienced a brief period of degraded availability between approximately 9:05am and 9:10am PST. You may have experienced a higher than usual rate of 503 responses during this period. Going forward, we will continue to invest in the scalability of our systems to handle higher request volumes and support the growth of our customers’ businesses.

The Modern Treasury API experienced a brief period of unavailability between approximately 9:10am and 9:20am PST and has since recovered. We are investigating.

For more details see: https://status.plaid.com/incidents/82fmcmd3d42x

The Modern Treasury application and API may be experiencing degraded performance. We are investigating.

For more details see: https://status.plaid.com/incidents/f8bndk3h48ry

Transaction importing with Increase accounts is experiencing degraded performance. We are investigating.

The Modern Treasury website may be experiencing degraded performance. We are investigating.

The Modern Treasury application and API may be experiencing degraded performance. We are investigating.

The asynchronous processing engine experienced some delays starting at 2:25 PM PT.

The systems are recovering. No payments were delayed.

From 1:37 PM to 2:10 PM PDT, webhook deliveries may have been slowed. All webhooks delivery jobs have now been attempted.

Starting at around Apr 13 1600 PST, several of our endpoints began suffering from periodic performance degradation every day at 0000, 0600, 1200, and 1800 PST. This latency issue was most evident in our ledgers API endpoints. We found the root cause in our data warehouse integration, and this has been fixed as of Apr 20, 1600 PST.

Modern Treasury had already been working on new latency alerts for our API endpoints, and these new alerts were actually triggered, but we took some time to calibrate our response since they were new. Going forward, we now have the confidence that these alerts have high signal-to-noise ratio and will initiate a faster response to similar incidents. In about a month, we will also move our data warehouse replication to an isolated setup to further insulate our customers from their side-effects.