Platform/API
Ledgers API
Marketing Website
Third Party Services
Login: Auth0 US-3
Payments: Plaid API
Payments: Lob API
Compliance: KYC Data Provider
Compliance: Device Data Provider
Dec 2022
We identified and resolved a misconfiguration with our network settings. We just resolved the issue!
The Modern Treasury API and Application may be experiencing degraded performance. We are investigating.
Maintenance for Redis has completed successfully. Actual downtime was 21 seconds.
Maintenance is now in progress
This is due to a scheduled upgrade of a Redis cluster to a newer software version. Such planned upgrades are part of our maintenance routine as we stay ahead of EOL schedules and ensure that we are always up-to-date on security patches.
During this time, the platform will be inaccessible. All operations will resume immediately after the maintenance window.
The issue was caused by a disruption in a downstream provider, but this only affected our uptime check. No customer was impacted.
The Modern Treasury application and API may be experiencing degraded performance. We are investigating.
Nov 2022
We implemented a fix and currently monitoring the result.
API error rates and latencies have been mitigated.
We believe we have mitigated the cause of the errors and will continue to monitor.
The Modern Treasury Ledger API may be experiencing degraded performance. We are investigating.
We have resolved the issue.
We've identified the fix for this issue.
We are currently investigating this incident.
Maintenance has been completed successfully. Actual API downtime was 77 seconds.
This is due to an upcoming hardware retirement scheduled by our cloud provider for a Redis cluster. During maintenance time, the platform will be inaccessible. All operations will resume immediately after the maintenance window.
We have recovered and now operating normally.
We have put the fix in place and should be recovering.
We have identified the cause and working on mitigation strategy.
We are observing increased error rates on some API calls. Our team is investigating on this issue.
The Modern Treasury Ledger API has recovered.
Oct 2022
This issue was resolved.
We're experiencing an elevated level of API errors and are currently looking into the issue.
The issue is resolved and we've solved the underlying cause of the contention.
We have identified the cause of the contention. Working to mitigate and ultimately resolve this issue.
We have addressed the underlying database contention and will follow-up with further improvements to the system to prevent reoccurrence.
We have identified the issue inside our database.
We are experiencing API and UI issues due to database contention.
All services are operational and healthy.
We had deployed a bad commit which fails to render UI. This downtime did not affect API calls.
Oct 2022 to Dec 2022
